New here? Start here. Read the blog →

Media

Where this thinking has shown up somewhere other than my own site: talks I have given, shows I have been on, and writing published elsewhere.

Talks

"Be the Answer: How to Show Up When Customers Ask AI Where to Go"

A breakout for rent-to-own owners on what changes when a customer asks an AI where to go instead of typing a search query. The short version: ranking isn't the goal anymore. Being in the answer is.

"Data, Discovery & the Next Phase of Rent-to-Own"

A full-day program for about 30 independent owners on how data and discovery are reshaping what it takes to get picked in rent-to-own. This is the version I give a room I know well, with real numbers from real stores.

On other people's shows

Published

Ryan Krass at an industry tradeshow

What I work on

Twenty years running the work, and a dissertation spent on why it works the way it does. It comes down to one thing: how AI-mediated discovery decides which businesses get found, and what a business can do about it before a competitor figures it out first.

If you want that applied to your business, or you are writing about the same questions, I am easy to reach.

Get in touch